Support type	Onsite repair
Additional support option	Defective media retention
Duration	4 years
Response time	Next business day response
Coverage window	Standard workdays - 9 hours
Place of service	Onsite
Service method	Onsite repair
Warranty coverage	In warranty
Legal disclaimer	Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit https://cpc2.ext.hp.com/. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.