HP 1-Year Next Business Day Hardware Support W/DMR/Maintenance Kit Replacement for HP DesignJet Z9 Pro 64in (Post Warranty)
HP 1-Year Next Business Day Hardware Support W/DMR/Maintenance Kit Replacement for HP DesignJet Z9 Pro 64in (Post Warranty)
When hardware issues come up, the sooner you can get running again, the better. Have expertise at the ready with HP Hardware Next Business Day Onsite Service with Defective Media Retention, and vastly improve your product uptime. With high-quality remote assistance or convenient onsite support available the next day, help is there when you need it—so you can get back to work. Preventive Maintenance Kit Replacement service are included in defined times.
Benefits:
HP's experts will be there the next business day: In-person repairs, parts and service will arrive at your door the very next business day. HP's experts are on the job nine hours a day, five days a week.
Support you can count on: Know that your hardware will be good as new as soon as possible thanks to HP's knowledgeable expertise and efficient service and support.
Help is on the line - or at your door: HP support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
SMK replacement included: Defined times of onsite Preventive Maintenance Kits are included.
Features:
- Remote problem diagnosis and support
- Next business day onsite hardware support
- Replacement parts and materials included
- Formal escalation procedures and management
- Access to electronic support information and tools
- HP remote system access and support
- Replacement of Preventive Maintenance Kits
Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product. 
