FAQ

You will receive a tracking number via email once your order has shipped. Please note that items may ship separately and you will receive tracking for each item on your order. Tracking may take time to update based on data sent from the courier.

Tracking is sent by email to the email address on your order. You can also log in to your itsupplies.com "My Account" page and view tracking under "Orders."

If your order or provided tracking hasn’t updated after a few business days, please call our customer service line at 1-800-771-9665.

Items often ship separately from the closest warehouse. If tracking indicates an issue or appears lost, call our customer service line at 1-800-771-9665.

Please call 1-800-771-9665 to resolve cancellation issues.

Backordered items ship as soon as stock is available. To cancel a backordered item, call our customer service line at 1-800-771-9665.

Your credit card will be charged at the time your order is placed.

Click "My Account" > "Orders" to print invoices. Need help? Call 1-800-771-9665 or email [email protected].

Credits typically take 7–10 business days after receiving your returned item(s).

Compare your order history with your records. For questions, call 1-800-771-9665.

Sales tax is charged in states including AZ, CA, FL, IL, NY, TX, and others. The rate is based on your billing address.

Email your tax exemption info to [email protected] to be marked tax exempt in our system.

For full details, visit our Shipping & Returns page.

Cage Number: 3WYV0

DUNS Number: 07-039-0641

Federal ID Number: 36-420416

We ship to APOs and accept government-issued credit cards. For custom quotes or bids, call 1-800-771-9665 or email [email protected].

We accept P.O.s from qualified institutions. Email them to [email protected].

Phone: 1-800-771-9665 (M–F 8am–5pm CST)

Email: [email protected]

Fax: 1-847-394-8889