FAQ
Order Status
Has my order shipped?
You will receive a tracking number via email once your order has shipped. Please note that items may ship separately and you will receive tracking for each item on your order. Tracking may take time to update based on data sent from the courier.
How do I track my order?
Tracking is sent by email to the email address on your order. You can track items by logging into your itsupplies.com "My Account" page, under "Orders."
Tracking number not working
If your order or provided tracking has not updated after a few business days of being place please call our customer service line at 1-800-771-9665.
An item is missing from my shipment.
Items often ship separately as we ship from the closest warehouse to the zipcode that your order was placed. Keep in mind that we may still be shipping your items, but separately. However, if for some reason the tracking provided is not working or displays as lost please call our customer service line at 1-800-771-9665.
How cancel my order?
Please call 1-800-771-9665 to resolve cancellation issues.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you. In the event that you place an order and would like to cancel your backordered item, please call our customer service line at 1-800-771-9665.
Billing & Payments
When will my credit card be charged?
Your credit card will be charged at the point in which your order is placed online.
Invoices
Click the "My Account" link at the top right-hand side of our site and click "Orders" to print invoices. If you need additional help with invoices call 1-800-771-9665 or email us at [email protected].
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
Questions on charges
You may compare your order history on our website, with your financial records. If you have further questions or concerns, please call 1-800-771-9665 for further assistance.
Sales Tax & Exemptions
What States are Charged Sales Tax?
You only have to pay sales tax if you reside in any of the following states AZ, AR, CA, CO, FL, GA, IA, ID, IL, IN, KY, KS, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NM, NY, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, & WI in compliance with regulations of each specific state. If applicable, the sales tax rate will be determined by your billing address.
Tax Exemptions
If you are considered tax exempt please send [email protected] your tax exemption information. Once you are listed as tax-exempt in our systems, you will not be charged tax rates in the future.
Shipping & Returns
For more information on shipping details, please visit our Shipping & Returns page.
Military and Government
Cage Number: 3WYV0
DUNS Number: 07-039-0641
Federal ID Number: 36-420416
We will ship items to APO's, military institutions, and bases at no additional handling fees.
We accept government-issued credit cards as payment.
For custom quotes and bidding please call us at 1-800-771-9665 or email [email protected]
Education
Education & Purchase Orders
P.O. numbers are accepted from all qualified institutions. Purchase orders can be emailed to us at [email protected]
Additional Support
If you need additional support, please contact us.
Phone: 1-800-771-9665 (M-F 8am - 5pm CST)
E-mail: [email protected]
Fax: 1-847-394-8889
- 2100 Golf Rd. Suite 230 Rolling Meadows, IL 60008
- 1-800-771-9665
